HOW TO CANCEL SHOPIFY SUBSCRIPTION

How to Cancel Shopify Subscription Without Losing Your Sanity

So, you’ve decided it’s time to break up with Shopify. Your business isn’t quite working out, you’ve found a better platform, or you just can’t justify another monthly payment for a store that’s gathering digital dust. Whatever the reason, cancelling Shopify is possible, but like all good breakups, it’s best to do it properly to avoid unnecessary drama.

Step 1: Make Sure You’re Ready to Leave

Before you rush off and shut everything down, take a moment. Do you have important data saved? If you’ve spent ages perfecting your store, you might want to export customer lists, order history and product details before Shopify wipes them into the abyss. Also, check if you have any outstanding payments, Shopify won’t let you cancel if there’s still money owed.

Step 2: Cancel Your Shopify Subscription

Here’s the simple, step-by-step way to cancel:

1. Log into Shopify and head to the Admin Dashboard

2. Click Settings in the bottom left corner

3. Select Plan and then click Deactivate Store

4. Follow the instructions (Shopify might ask why you’re leaving—it’s nosy like that)

5. Confirm cancellation and hold back the tears (or celebrate, depending on your reason for leaving)

Once you’ve done this, your store will go into a frozen state, meaning you won’t be charged again but can still come back and reactivate later if you change your mind.

Step 3: What Happens After Cancelling?

Your store doesn’t vanish immediately. Shopify keeps your data for two years just in case you reconsider. But if you were using a custom domain, you’ll need to transfer it before cancelling, or risk losing control over it. And if you had third-party apps installed, those subscriptions may still be active, so don’t forget to cancel them separately unless you enjoy surprise charges.

Can You Get a Refund?

In short, no. Shopify has a strict no-refund policy, so if you’ve just been charged for a new billing cycle, you won’t get your money back. Your best bet is to cancel before your next payment date to avoid unnecessary costs.

What If You Just Want a Break?

If you’re not ready to completely say goodbye, Shopify offers a pause plan, where you can temporarily disable your store for a lower monthly fee. This keeps everything intact while you decide if you want to return. It’s like putting your business in hibernation instead of pulling the plug.

Final Thoughts

Cancelling Shopify isn’t difficult, but it’s worth taking a few steps to make sure you don’t lose important data or end up with unexpected charges. Whether you’re leaving for good or just taking a break, follow these steps and you’ll be free in no time, no awkward breakup speeches required.